FAQ

Frequently asked questions

  

Does it take a lot of time and effort to design and place a printing order?

No, it takes only a few minutes to design and place a printing order.

It takes less time to design and place an order on our website than the time it takes to visit your local print shop. Moreover, it is possible to design and place an order 24 hours a day, 7 days a week.

Do I need computer expertise to use this site's services?

No, you do not need any computer expertise to use our website. If you can use an internet browser, you will be able to place an order for business cards


You will be able to upload your design to us. If we need any further information one of our design team will contact you.

How can I get additional assistance?

You can get additional assistance by clicking on the contact button on the right top hand corner of the page.  One of our design team would be happy to call or text you back.

Will I receive SPAM or unsolicited email by providing  my email address?

No, you will not receive SPAM or unsolicited e-mail. We do not share your e-mail address or any other personal information with any third party. We also do not send unsolicited e-mails without your consent as required by law.

Uploading

What resolution and graphic format is best for uploaded artwork?

For best results, save your artwork at 300 dpi (dots per inch) to be uploaded. Higher resolution provides a more clear image for your business cards. We recommend the following formats for upload: .PDF, .TIFF, .JPEG

Can I choose specific paper types for my business cards??

Yes, you chose from different paper types for your  business cards. You can choose either 14pt , 16pt or 18pt, Matte, UV coated or laminated


Placing Orders

What type of information do I need to provide to place an order?

You need to provide billing and shipping addresses. Once your order is ready to go to print we require full payment for the order with your credit card.

What are the methods of payments offered?

You can pay with Visa, MasterCard, or paypal

Is this site secure for credit card transactions?

Yes, during checkout steps, the site uses SSL with 128-bit encryption which makes all transactions completely secure.

Do you store my credit card information?

No, we do not store your credit card information. We use the information provided by you to complete the monetary transaction, and discard all information except the last 4 digits of your credit card number. The last 4 digits are stored for your future references. You will be able to see the last 4 digits of your credit card in the invoice.


Do you provide an invoice for my purchase?

Yes. An invoice will be emailed to the address provided when creating your order.

What are the minimum and maximum quantities per order?

The minimum quantity per order is 125, and the maximum quantity is 10,000.


Shipping

What is the cost of shipping?

We offer Free shipping on orders over 1000 business cards. We offer Flat Rate Standard  Delivery within Canada and the United States for $20.00 CAD if the order is for 1000 business cards or less

Does Carmacyde Group ship to P.O. Box addresses?

No, at this time we cannot provide shipping to P.O. Box Mailing Addresses. Only physical home or business addresses.